CONFIDENTIALITY: All personal information that is provided to Clé Concierge LLC, specifically including a driver’s license number and credit card number, will be kept strictly confidential and will not be used in any way other than the purpose for which it is provided. Appropriate procedures will be taken to prevent access by third parties to files or other like areas where accidental disclosure of confidential information to others might reasonably be expected to take place. In certain cases, Clé Concierge LLC will enter into a contractual agreement with Clients to maintain the confidentiality of the services requested as long as the services fall in our scope of not being immoral, unethical, or illegal at the local, state, or federal level. The Client should be reasonably assured that procedures are in place to prevent the unauthorized release of confidential information to others to safeguard confidential Client information.
SERVICES: There is a minimum of a 1 hour charge for all services completed. Rates are charged in 15 minute blocks after the first hour. If two people are required for the service, Client is charged at a rate of 1 ½ times the hourly rate. Emergency services are charged at twice the hourly rate.
Cancellation Policy: 24 hour written notice is required for cancellation of services contracted otherwise you will be charged $50.00. If expenses have already been incurred, you will be responsible for all expenses incurred.
Requests for services: Service requests may be made 365 days a year, 24 hours a day on a national and international basis either by phone, fax, or email. We will always do our best to respond as quickly as possible to all requests. Request for service must be made 48 hours in advance during the work week and 48 hours over the weekend and holidays. Every effort will be made to accommodate emergencies requests; however they will be accommodated on an “as available” basis and will be subject to additional fees. A minimum of 2 hours will be charged to client’s card prior to emergency services being initiated. Work performed on weekend and holidays will also be subject to additional fees. Requests for services may be made by email, phone or FAX. Some services may require additional time for completion, depending on the request. You will be notified if the service will take longer.
Scope of Services: Client will not send or direct Clé Concierge LLC or its employees or contractors to do any work on the Client’s behalf that is immoral, unethical, or illegal at the local, state, or federal level or that would place Clé Concierge LLC or its employees in unreasonable danger.
Access to Client’s Property: If Clé Concierge LLC cannot gain access to the Client’s residence or place of business, the Client will be charged the full cost of the service.
Relationship of the Parties: Nothing herein contained shall be deemed or construed to create a partnership or joint venture between the parties hereto. Clé Concierge LLC shall be providing all services hereunder as an independent contractor.
PAYMENT: Subject to any special terms agreed upon between Clé Concierge LLC and the Client, the Client shall pay Clé Concierge LLC any and all additional sums agreed between Clé Concierge LLC and the Client for the provision of the services. Mileage is factored in at the current IRS rate. From time to time the procurement or provision of certain services, products or benefits may incur a Clé Concierge LLC handling charge (of which you will be notified) – in these cases you will be invoiced for such charges. Clé Concierge LLC shall also be entitled to require payment prior to performance of certain services offered. Payment is due at the time services are rendered unless prior arrangements have been made and documented. We accept as payment Visa, MasterCard, Discovery, personal checks, certified checks, or money orders.
CREDIT CARDS: A major credit card will be held as a security deposit upon request of services. Credit cards held as a security deposit will not be charged unless the client fails to provide alternate method of payment upon completion of service. I hereby authorize Clé Concierge LLC to use the above information to charge my credit card for the goods and services and actual expenses it provides on my behalf and with my prior authorization. Expenses incurred may include, but are not limited to, charges from Vendors, mileage, and parking. Charges to my credit card will be made upon purchase of the goods or services provided by Clé Concierge LLC. I agree to allow Clé Concierge LLC to charge my credit card after each transaction. If partial payment is required prior to the beginning of services, I authorize Clé Concierge LLC to charge the required deposit to my credit card. Upon expiration of my credit card on file, or it is no longer available for my use, it is my responsibility to update all credit card information such as credit card number, expiration date, and security number and have it placed in my file. (Use attached Credit Card Authorization Form)
CHECKS: When paying by check, the check will need to be written for the exact amount of the goods or services provided. A $25.00 service charge will be added for all returned checks. The credit card on file may be used for purchases of goods or services and any returned check fees may also be charged to this credit card if I have a check that is returned for any reason.
WARRANTIES AND DISCLAIMERS: I hereby acknowledge that Clé Concierge LLC MAKES NO REPRESENTATIONS OR WARRANTIES HEREUNDER EXCEPT THAT IT SHALL USE REASONABLE EFFORTS TO COMPLY WITH CLÉ CONCIERGE LLC’s OBLIGATIONS UNDER THIS AGREEMENT. CLÉ CONCIERGE LLC MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS, IMPLIED OR OTHERWISE, CONCERNING THE RESULTS OF THE SERVICES PROVIDED HEREUNDER. CLÉ CONCIERGE LLC SPECIFICALLY DISCLAIMS ANY RESPONSIBILITY FOR, AND CUSTOMER SPECIFICALLY WAIVES ANY CLAIMS RELATED TO, LOSSES THAT MAY BE SUFFERED BY CUSTOMER AS A RESULT OF THE SERVICES PROVIDED OR CLÉ CONCIERGE LLC PERSONNEL IN PROVIDING SUCH SERVICES (EXCEPT THOSE DIRECTLY CAUSED BY THE GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OF CLÉ CONCIERGE LLC. CLIENT ACKNOWLEDGES AND AGREES THAT CLÉ CONCIERGE LLC DOES NOT OWN, OPERATE OR IN ANY MANNER EXERCISE ANY CONTROL OR INFLUENCE OVER THIRD-PARTY SUPPLIERS OR VENDORS AND, THEREFORE, CLÉ CONCIERGE LLC SHALL NOT BE RESPONSIBLE FOR THE ACTS OR OMISSIONS OF SUCH SUPPLIERS OR VENDORS.
INDEMNITY BY CUSTOMER: Customer agrees to release, indemnify, defend and hold harmless CLÉ CONCIERGE LLC and its officers, agents, shareholders, employees and directors from and against any and all losses, penalties, fines, costs, expenses (including reasonable attorneys’ and consultants’ fees), claims, damages, liabilities and judgments arising (directly or indirectly) out of or resulting from: (i) the services to be provided by CLÉ CONCIERGE LLC under this Agreement, including, without limitation, the acts or omissions (negligent or otherwise) of the officers, agents or employees of CLÉ CONCIERGE LLC, which have not directly resulted from their gross negligence or willful misconduct, (ii) the acts or omissions (negligent or otherwise) of Customer, its employees or its agents or (iii) Customer’s breach of any representation, warranty, covenant or agreement contained in this Agreement or any contract, arrangement or agreement made on behalf of Customer by CLÉ CONCIERGE LLC, (iv.) CLÉ CONCIERGE LLC will not be responsible for any personal property, vehicles, money, or other valuables that are left in the care of the concierge services. This provision shall survive the expiration or termination of this Agreement.
LIMITATION OF LIABILITY: NEITHER CLÉ CONCIERGE LLC NOR ANY PERSONNEL PROVIDED BY CLÉ CONCIERGE LLC SHALL BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM OR RELATED TO THIS AGREEMENT OR THE SERVICES PROVIDED HEREUNDER. CLIENT HEREBY ACKNOWLEDGES AND AGREES THAT ITS RECOURSE AGAINST CLÉ CONCIERGE LLC FOR A BREACH OF THE AGREEMENT SHALL CONSIST SOLELY OF THE RIGHT TO DEMAND A REFUND OF ANY AND ALL AMOUNTS PAID BY CUSTOMER TO CLÉ CONCIERGE LLC. THE TOTAL LIABILITY OF CLÉ CONCIERGE LLC (AND ALL EMPLOYEES, AGENTS OR PERSONNEL PROVIDED BY CLÉ CONCIERGE LLC) TO CLIENT RESULTING FROM OR RELATED TO THIS AGREEMENT OR THE SERVICES PROVIDED HEREUNDER SHALL IN NO EVENT EXCEED IN THE AGGREGATE THE AMOUNT PAID BY CLIENT TO CLÉ CONCIERGE LLC UNDER THIS AGREEMENT. THE PARTIES ACKNOWLEDGE THAT THERE ARE NO THIRD-PARTY BENEFICIARIES TO THIS AGREEMENT.
TERMS OF SERVICE: It is the responsibility of the Customer/Client to read and understand the scope of TERMS OF SERVICE for Clé Concierge.